Soterix Medical is committed to support activity through the COVID-19 pandemic. Book an online consultation here >> or attend our Webinars here >>

Soterix Medical Privacy Statement

Introduction

Soterix Medical, Inc. highly values our customer’s personal information. We understand importance of protecting this information and the trust placed in us to do so. This privacy statement covers how we collect, store, use, share, and protect information.

What is Personal Information?

Personal information that Soterix Medical, Inc. collects may include the following:

  • Full Name
  • Email
  • Address
  • Phone number
  • Affiliated institution
  • Job title
  • Credit Card information
  • Professional qualifications
  • Items purchased

When / how is this information collected?

To inquire about product details from Soterix Medical, Inc. some basic information needs to be collected. This provides us a way to follow up with the potential customer. This basic information may include but is not limited to:

  • Full name, email, phone number, professional qualifications.
  • This information is collected directly from the customers through our website.

What information is stored? How is it used?

Unless instructed otherwise by the customer, Soterix Medical, Inc. will store all information provided to us. The uses of this information may include but are not limited to:

  • Follow up on product inquiries
  • Provide customer support
  • Provide device training
  • To contact customers with information that may be of interest to them
  • To comply with laws and regulations, court order, or legal process

Is my information shared?

We will not share any of your information with unrelated third parties without your permission.

For the purposes of running the business, we will share your personal information with third parties that we hire to perform services on our behalf. For instance, we will provide your name and mailing address to our preferred shipping service to ensure purchased items are delivered correctly and on time. We may also share information with third parties who’s infrastructure we use to process various forms of payment. In every case in which we share information with a third party we will not allow them to use or disclose your information to any other parties except for the purposes of providing the services we hired them for. We will not sell, exchange, or publish any of your personal information nor will we share it with other customers.

Please note we may be legally required to release your personal information in response to a court order, search warrant, subpoena, law, or regulation.

What are my rights regarding my personal information?

You reserve the right at any time to request, delete, or change all of your information from our database except to keep in compliance with Medical Device Regulations.

Please email all requests regarding your data to email: contact+privacy@soterixmedical.com